① Today's Goal and Prep (start here -...
② Ground Rules
③ Signal When Stuck
④ Support People
⑤ Steps 1-5: What to Do and Target Ti...
⑥ Progress Table for Steps 1-5 in ⑤ (...
⑦ Where You Got Stuck
⑧ How It Was Fixed
⑨ Questions for the Host
⑩ Place the blockers from ⑦ by people...
Many stuck × hard to fix
Many stuck × quick to fix
Just one × hard to fix
Just one × quick to fix
⑪ Handout Fix Table (from the top rig...
⑬ Handout Fixer and Deadline
⑭ Where Each Person Will Use It Next
⑮ Next Session Date and Host
⑯ Day to Check the Fixed Handout (set...
Hands-On Workshop...
How to use (4 pag...
Goals, owners, de...
Rules, steps, que...
Where you got stuck
Fixes, how you wi...
1/4
Confirm goal and ...
Ctrl+F / ⌘F : 2/4...
→ 2/4
2/4
Record your progress
↙ 3/4
Today's goal e.g. In 90 minutes, everyone can submit one draft in the new expense app Prep (setup) e.g. Bring your work laptop and phone Install the app by the day before Prep (accounts) e.g. The day before, check you can log in from the invitation email link Write what everyone agrees to e.g. If you finish early, move on to the next step e.g. Don't hold back - write what you don't understand on ⑦ e.g. Never show your password on screen Signal after being stuck for 5 minutes e.g. Write "Help" in the "Signal now" column on ⑥ e.g. Message the chat - stuck on step 3 e.g. Support people go to anyone who signals Support: ____ e.g. Support people go to whoever wrote "Help" e.g. The host keeps demonstrating the steps up front e.g. If both are busy, those who finished help What to do
Target time
How to tell it wo...
Step 1
e.g. Log in and change the first password e.g. 10 min e.g. Your name appears on the home screen Step 2
e.g. Register your department and approver e.g. 10 min e.g. The approver's name shows on the settings screen Step 3
e.g. Link the phone app e.g. 15 min e.g. You can log in on the phone with the same name Step 4
e.g. Photograph one receipt and register it e.g. 15 min e.g. The amount and date appear in the list Step 5
e.g. Submit a draft, then cancel it e.g. 10 min e.g. The status shows Cancelled Step 1
Step 2
Step 3
Step 4
Step 5
Signal now
Participant A
e.g. Done e.g. Done e.g. Done e.g. Done e.g. Working e.g. On track Participant B
e.g. Done e.g. Done e.g. Stuck e.g. Not yet e.g. Not yet e.g. Help Participant C
e.g. Done e.g. Done e.g. Done e.g. Working e.g. Not yet e.g. On track Participant D
e.g. Done e.g. Stuck e.g. Not yet e.g. Not yet e.g. Not yet e.g. Help Participant E
e.g. Done e.g. Done e.g. Done e.g. Done e.g. Done e.g. All done Participant F
e.g. Done e.g. Done e.g. Working e.g. Not yet e.g. Not yet e.g. On track Participant G
e.g. Not yet e.g. Not yet e.g. Not yet e.g. Not yet e.g. Not yet e.g. Joined late Write what happened, with the step number e.g. Step 3: the phone cannot read the code e.g. Step 2: the approver's name does not show in search e.g. Step 4: the photo registers sideways Write who fixed it and how e.g. Step 3: it read once the screen was brighter e.g. Step 2: searching by last name only worked e.g. Step 4: the rotate button fixed the direction Write what you could not ask in the moment e.g. When is the monthly cutoff for submitting? e.g. Can I submit travel costs on the same screen? e.g. Do I link again if I change phones? 3/4
Pick what to fix
→ 4/4
4/4
Use it at work
縦軸: People stuck ...
e.g. Step 3, linking the phone. Add screenshots, and plan the fix in ⑪ e.g. Step 2, searching for the approver. Add "search by last name only". Fix this first e.g. Only an old phone rotates photos. Check it in prep next time e.g. A button name in the handout is outdated. Fix it when you have a moment Step to fix
How to fix
Fixer
Fix 1
e.g. Step 2 e.g. Add one line - "search by last name only" e.g. Host Fix 2
e.g. Step 3 e.g. Add a screenshot for when the code will not read e.g. Support person Fix 3
e.g. Prep e.g. Ask people to check the phone app version the day be fore e.g. Host Fix 4
e.g. Step 4 e.g. Update the old button name to match the current scre en e.g. Participant E ⑫ Using the Fix T...
This workshop Keep e.g. Write a target time fo r each step More e.g. One screenshot per ste p Start e.g. Ask people to check lo gin the day before Stop e.g. Taking all questions a t the end Less e.g. Time the host just tal ks up front Owner: ____ Deadline: ____ e.g. Fixes 1 and 3 in ⑪: the host, by this Friday e.g. Fixes 2 and 4 in ⑪: the support person and Participant E, by next Wednesday One per person, written as an action e.g. Submit this month's travel costs e.g. Teach step 2 to a new teammate e.g. Next - second Tuesday next month, 3 p.m. e.g. Host - this time's support person e.g. Topic - how to use it for approvers Check day and who checks e.g. The Monday after next, Participants B and D, who got stuck this time, try steps 2 and 3 using only the fixed handout How to check e.g. Done if they get through with the handout alone Add anywhere they stop to the table in ⑪ and fix it again → 2/4
Record your progress
↙ 3/4
Pick what to fix
→ 4/4
Use it at work
Drag to move, scroll to zoom
