① This quarter's goal, available peop...
② Support's color (orange dot)
③ Development's color (blue dot)
④ Product's color (green dot)
⑥ Request list and votes (collect fro...
⑦ Requests support adds
⑧ Requests development adds
⑨ Requests product adds
⑩ Votes by role (count the dot stamps...
⑫ What to say about split requests
⑬ Rules for sorting
⑮ Improvement x owner x due date x ho...
⑯ Replies to customers (reply on both...
Feature Request V...
How to use (4 pag...
Goals and chosen ...
Rules and owners
Customer pain points
Viewpoint gaps an...
1/4
Set the goal and ...
Ctrl+F / ⌘F : 2/4...
→ 2/4
2/4
Collect requests ...
↙ 3/4
This quarter's goal e.g. Cut cancellation-related inquiries from 30 to 15 a month People for improvements e.g. Of 3 developers' 12 weeks, about 6 weeks can go to improvements Decision day and process e.g. Decide in 60 minutes on April 8. Limited-visibility team members can write together e.g. Three support staff take part Up to 3 votes per person, and at most 2 on the same request What to look at is how many inquiries and how much customers s truggle e.g. Vote for requests that come in with the same question eve ry month e.g. Three developers take part Up to 3 votes per person, and at most 2 on the same request What to look at is the effort and whether other features might break e.g. Vote for requests that help many people for little effort e.g. Three product staff take part Up to 3 votes per person, and at most 2 on the same request What to look at is fit with the goal in ① and whether more peo ple keep using it e.g. Vote for requests that are a reason people cancel ⑤ Where requests ...
Customer feature request s Contact form e.g. About 80 a month. Support sorts them Support email e.g. Requests that came up mid -conversation Sales and meeting notes e.g. Voices of customers unsur e about adopting In-app feedback box e.g. Short comments sent from the top right of the screen Social media posts e.g. Found by searching the se rvice name Cancellation survey e.g. Requests written as the r eason for leaving Request (in the c...
Count and where i...
Who is struggling
Votes (place dot ...
Request 1
e.g. I want to export invoices as PDF e.g. 24 (form 18, email 6) e.g. Accountants who rebuild invoices by h and every month e.g. Orange 3, Blue 1, Green 2 Request 2
e.g. I want to bulk-register users by CSV e.g. 15 (feedback box) e.g. Admins of teams that started with 20 or more people e.g. Orange 1, Blue 0, Green 3 Request 3
e.g. I want to turn off notifications by t ype e.g. 11 (social 7, form 4) e.g. People who miss important messages in the noise e.g. Orange 2, Blue 2, Green 0 Request 4
e.g. I get logged out too quickly e.g. 9 (email) e.g. People who use it on a phone while ou t e.g. Orange 2, Blue 3, Green 1 Request 5
e.g. The admin screen is slow e.g. 5 (sales notes) e.g. Larger customers with a lot of data e.g. Orange 0, Blue 2, Green 1 e.g. The steps for a forgotten password are hard to follow Write what you often hear in inquiries but is not in the table on ⑥ Once written, add a row to the table on ⑥ and everyone votes a gain e.g. Replace the old payment mechanism with a new one Write things customers cannot see but would cause trouble if l eft alone Once written, add a row to the table on ⑥ and everyone votes a gain e.g. Add more how-to guides for people trying the free plan Write what is close to the goal in ① but no customer has asked for yet Once written, add a row to the table on ⑥ and everyone votes a gain 3/4
Sort by viewpoint
→ 4/4
4/4
Build and reply
Support (orange)
Development (blue)
Product (green)
Which role it lea...
1st request
e.g. Invoice PDF: 3 votes e.g. Invoice PDF: 1 vote e.g. Invoice PDF: 2 votes e.g. Even (all three roles voted) 2nd request
e.g. Login: 2 votes e.g. Login: 3 votes e.g. Login: 1 vote e.g. Leans to development 3rd request
e.g. CSV upload: 1 vote e.g. CSV upload: 0 votes e.g. CSV upload: 3 votes e.g. Leans to product (development has 0 v otes) 4th request
e.g. Notifications: 2 votes e.g. Notifications: 2 votes e.g. Notifications: 0 votes e.g. Only product has 0 votes ⑪ MoSCoW (sort in...
Must Essential e.g. Invoice PDF. Must build this quarter. Place only what fits the people in ① Should Important e.g. Login. Build this quarter if people a re left over Could If possible e.g. Turning off notifications by type. Bu ild when there is free time Won't Skip this time e.g. CSV upload. Do not build this quarter ; talk again next quarter e.g. For CSV upload, product sees it preventing cancellations, while development sees 4 weeks of wo rk Each role that placed many votes and each that placed none gives one reason Talk about the request, not the person Keep Must to what fits the people in ① For a request only one role voted on, place it after talking Do not delete skipped requests; review them next quarter ⑭ Build stages (m...
Decide spec e.g. Product and support decide the fields on the invoice PDF Build e.g. Development builds it in 2 weeks, with one demo along the way Verify e.g. Support tries it with real inquiry exa mples Announce e.g. Release notes, and a message to the pe ople who asked Improvement (from...
Due date
How to check
Current stage (on...
Improvement 1
e.g. Invoice PDF: 1 developer and 1 from p roduct e.g. May 20 e.g. Invoice inquiries drop to 10 a month or fewer e.g. Decide spec Improvement 2
e.g. Login: 1 developer e.g. June 10 e.g. Complaints about being logged out dro p to 3 a month or fewer e.g. Build Improvement 3
Improvement: ____ Owner: ____ Due: __/__ e.g. Write it in a way you can check with numbers e.g. Not started yet Improvement 4
Improvement: ____ Owner: ____ Due: __/__ e.g. Write it in a way you can check with numbers e.g. Not started yet Reply for a request we will build e.g. We will make the invoice PDF export available in May Reply for a request we passed on e.g. We are skipping bulk registration this time, but will consider it again at the July review What carries over to next quarter e.g. If skipped requests pile up, always add them to the table in ⑥ next quarter → 2/4
Collect requests ...
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