Jobs to Be Done for Beginners: Learn Why Customers Choose You and Who You Really Compete With

Marketing & Sales

Jobs to Be Done for Beginners: Learn Why Customers Choose You and Who You Really Compete With

Shop owners use this Jobs to Be Done template for beginners to learn, from customers who bought or quit, why they choose you or not, and to decide a move that wins. It has four pages. Page 1 gathers how four customers came to choose your product into one shared flow. Page 2 writes three jobs in the form "When ..., I want to ..., so I can ..." and splits them into functional, emotional, and social sides. Page 3 compares the job with what people really use today - other firms, a different kind of product, homemade, or putting up with it - and picks the one place you win. Page 4 turns that into moves with a way to check, an owner, and a deadline. The task board has five columns, from waiting to interview to done, with 4 parent tasks and 3 subtasks each. You start from what the customer was trying to get done, not age or gender, and the example follows a town bakery's breakfast bread. A solo owner or a private team can use it.

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Jobs to Be Done JTBD customer interviews competitor analysis small business marketing
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① Start here (the product to rethink ... ② Interview notes (one row each; if t... ③ The shared path to choosing (write ... ④ Job line candidates (3 lines from t... ⑤ Functional (what they can now do) ⑥ Emotional (how they want to feel) ⑦ Social (how they want to be seen) ⑧ The job line that fits best (pick j... ⑨ Comparison with what people use tod... ⑩ Where we win (◎ on the one to build... ⑪ Where we tie (no real difference) ⑫ Where we yield (decide not to chase) ⑭ Moves to try and how to check (one ... Jobs to Be Done B... How to use (4 pag... Deciding factor, ... Rules, owners, de... Complaints, doubt... Jobs and insights 1/4 Hear how they chose Ctrl+F / ⌘F : 2/4... → 2/4 2/4 Write the job to ... ↙ 3/4 Product to rethinke.g. Savory bread for breakfast (a town bakery) Customers interviewede.g. 2 who bought (Ann and Ben), 2 who quit (Cara and Dan) Interview period and methode.g. Two weeks in October, 15 minutes each, in the shop and by phone Trigger (when, wh... Hesitation (what ... Deciding factor (... Ann (bought) e.g. Her child's morning practice started, leaving only 5 minutes for breakfast e.g. Torn between this and a convenience-store rice ball. Stopping by every morning is a hassle e.g. Can be bought the night before and eaten with one hand Ben (bought) e.g. Started working from home and wanted to eat before the morning meeting e.g. Wondered if the cereal at home would do e.g. It has vegetables, so it feels like a real meal Cara (quit) e.g. Moved house and no longer passes the shop e.g. Keep going, or go back to skipping breakfast e.g. Often sold out when stopping by in the evening Dan (quit) e.g. Was told at a health checkup to eat breakfast e.g. Wondered about making rice balls at home e.g. $1.30 a piece every day felt expensive First thoughtWhat happened that made them rethink breakfaste.g. Morning time suddenly got shorter Passive lookingWhat caught their eye before decidinge.g. Shops and convenience stores on the way to work or school Active lookingWhat was compared with whate.g. Convenience-store rice balls, cereal, homemade DecidingThe final deciding factore.g. Buy it the night before, just take it out of the bag in the morning Starting to useHow it felt once they tried ite.g. Mornings feel less rushed. Unhappy about sell-outs When ... I want to ... So I can ... Candidate 1 e.g. On a weekday morning, with only 5 minutes before sending the kids off e.g. Quickly get a nutritious breakfast I can eat with one hand e.g. Start the day without rushing Candidate 2 e.g. Working from home, before the morning meeting starts e.g. Eat quickly without getting my hands dirty e.g. Focus in the meeting without worrying about hunger Candidate 3 e.g. When a health checkup recommends eating breakfast e.g. Keep it up every morning without much effort e.g. Be someone who looks after their health e.g. Breakfast done in 5 minutes e.g. Can eat with one hand while getting ready From the "I want to" column of ④, write what they can now do One idea per sticky note. Include numbers for time or counts e.g. No more morning panic e.g. Relief of having fed the kids properly Use the words that came up in the interviews as they are Write in feeling words such as relieved or glad e.g. Wants to be seen as a parent who serves a proper breakfast e.g. Wants to be thought of as someone who looks after their health Write whose eyes they are, such as family, coworkers, or friends If nothing comes up, write None Chosen job linee.g. On a weekday morning with only 5 minutes before sending the kids off, I want to get a one-handed, nutritious breakfast ready fast, so I can start the day without rushing Why I chose ite.g. For both who bought (Ann and Ben), the trigger was no time in the morning What I still want to checke.g. Ask at the next interview whether it fits Dan, who quit 3/4 Compare with real... → 4/4 4/4 Test moves and check Good points Complaints Cost and effort Us (win / tie / y... Other firms e.g. Convenience-store rice balls. Available anywhere e.g. Takes time to stop by in the morning e.g. $1.00 each, a 5-minute detour e.g. Tie A different kind ... e.g. Cereal. Can be kept at home e.g. Needs a bowl and milk, can't be eaten with one hand e.g. $0.65 a meal, dishes to wash e.g. Win Homemade e.g. Rice balls made the night before. Can be made to taste e.g. Takes effort to make at night e.g. $0.50 a meal, 15 minutes to make e.g. Win Putting up with it e.g. Skipping breakfast. Costs no money or effort e.g. Hungry before noon and can't concentrate e.g. $0, no effort e.g. Yield (we lose on cost and effort) Us e.g. Savory bread. Can be bought the night before and eaten with one hand e.g. Often sold out in the evening e.g. $1.30 each, a stop on the way home e.g. This row is the baseline. Compare it with the other rows e.g. ◎ Buy it the night before, just take it out of the bag in the morning e.g. Eaten with one hand, and you get vegetables too Write where we beat the rivals marked Win in ⑨, and put ◎ on the one to build on e.g. Quick to eat, same as the convenience store e.g. Taste preference differs by person Places with no real difference. Don't put too much effort here e.g. On price we can't beat skipping breakfast or homemade e.g. People far from the shop can't be reached every day Places we don't need to win. Decide not to chase them ⑬ Branch out move... e.g. A breakfast you buy the night before and j… Message e.g. Write "Tomorrow morning, just take it out of the bag" … Delivery e.g. Take advance orders so it doesn't sell out Product e.g. Make a breakfast set of two vegetable breads Pricing e.g. Buy 3 days at once and pay $1.20 each Move and how to c... Owner Deadline Next interview date Message e.g. Change the shop sign and compare evening sales of breakfast bread over 2 weeks Owner: ____ e.g. End of October e.g. First week of November, ask 2 who bought Product e.g. Try the breakfast set for a week and count daily sales Owner: ____ e.g. November 10 e.g. Second week of November, ask buyers of the set what they thought Delivery e.g. Take advance orders and count how many come in over 2 weeks Owner: ____ e.g. November 15 e.g. Third week of November, ask those who reserved why they did Pricing e.g. Try bulk buying for 2 weeks and watch how many repeat customers come Owner: ____ e.g. End of November e.g. First week of December, ask Dan, who quit, whether he would come back → 2/4 Write the job to ... ↙ 3/4 Compare with real... → 4/4 Test moves and check
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Task board contents

Waiting to interview 16 items

Ask how they chose
Write the job
Compare rivals
Test your moves
Write who and what
Fill the table
Build the flow
Write 3 job lines
Sort into 3 sides
Pick one job line
List the options
Weigh pros & cons
Pick your edge
Branch out moves
Set checks & owners
Interview again

Writing it out 0 items

Comparing and deciding 0 items

Testing and checking 0 items

Done 0 items

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