How to Build a Strategy Map for Beginners: Link Four Layers from the Bottom Up with Arrows

Business & Strategy

How to Build a Strategy Map for Beginners: Link Four Layers from the Bottom Up with Arrows

Owners and team leads of small companies with only a yearly money target use this beginner strategy map template to turn the path to that target into one picture. Four boards - on board 1 you write the top money goal and align the words for four layers (money, customers, work process, people and learning); on board 2 you place up to two goals per layer and link them with arrows from the bottom up; on board 3 you cut goals that do not connect, keep one per layer, and set a measure; on board 4 you give each effort an owner, a due date, and a check month. The task board has five columns, with four parent tasks matching the boards and three subtasks each. A strategy map restates the four Balanced Scorecard perspectives in your own words and checks with arrows that goals support each other, in the order people learn, work improves, customers are pleased, money grows. Goals no arrow connects are cut, and each remaining goal gets one measure.

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① This Year's Top Money Goal (start w... ② Align the Words for the Four Layers... ③ Current Efforts for Customers ④ Current Efforts Inside the Work ⑤ Current Efforts to Grow People ⑦ Link the Goals in ⑥ from the Bottom... ⑧ Which Goal Supports Which (turn the... ⑨ Keep (goals linked to money in ⑦ an... ⑩ Merge (goals that say the same thing) ⑪ Cut (unlinked or surplus goals) ⑫ Keep One Goal per Layer and Decide ... ⑭ Owner and Due Date for Each Effort,... Strategy Map for ... How to use (4 boa... Money goal and ke... Measures and agre... Unlinked goals to... People's learning... 1/4 Set the money goal Ctrl+F / ⌘F : 2/4... → 2/4 2/4 Link the four layers ↙ 3/4 This year's money goal (just one)e.g. Raise annual sales from $500,000 to $600,000 (20% up) Period and who will discuss ite.g. April to the following March. The owner and the sales, field, and office leads, four people in all Ground ruleKeep the money goal to one, with a number and a deadline. Every other goal must support it What this layer i... e.g. In our company Money Called "Financial" in the original model. The money result that shows last, such as sales and profit e.g. Grow annual sales Customers Called "Customer" in the original model. How you want customers to see you, and why they choose you e.g. Known for quick, reassuring quotes Work process Called "Internal process" in the original model. The work you must do well inside the company for customers e.g. Send quotes fast People and learning Called "Learning and growth" in the original model. People, tools, and information, the base of everything e.g. Junior staff learn to build quotes e.g. Hand out flyers twice a year e.g. Phone customers to say thanks after a job Write down what you do now, one item at a time e.g. The owner builds every quote alone e.g. Job-site photos go into a shared folder Do not judge good or bad, just write it as it is e.g. New hires shadow a senior for a month e.g. The company pays exam fees for certificates If there is nothing, write "none" ⑥ From the Effort... Money(Financial) e.g. Annual sales of $600,000 e.g. More sales from referrals Customers(Customer) e.g. Known for quick, reassuring quotes e.g. More people refer us Work process(Internal process) e.g. Send quotes within 3 days e.g. Check every job after completion People and learning(Learning and growth) e.g. Junior staff can build quotes e.g. Get used to sharing job-site photos People and learninge.g. Three junior staff can build quotes on their ownPick one from the people and learning column in ⑥ Work processe.g. Send quotes within 3 daysPick the work that gets better once the previous goal is met Customerse.g. Known for quick, reassuring quotes, so more people refer usWrite how customers change because of the previous work Moneye.g. Annual sales of $600,000If it links to the money goal in ①, you have one path Supporting goal (... Supported goal (u... Why you think it ... Link 1 e.g. Junior staff can build quotes (people and learning) e.g. Send quotes within 3 days (work process) e.g. With more people able to build them, we stop waiting for the owner to be free Link 2 e.g. Send quotes within 3 days (work process) e.g. Known for quick, reassuring quotes (customers) e.g. We heard a faster reply was the deciding factor over other firms Link 3 e.g. More people refer us (customers) e.g. Annual sales of $600,000 (money) e.g. Referral requests seldom turn into price haggling and close more easily 3/4 Cut goals and mea... → 4/4 4/4 Assign the efforts e.g. Send quotes within 3 days e.g. More people refer us Place goals whose arrows reach the money goal Keep only one per layer e.g. "More sales from referrals" and "Annual sales of $600,000" e.g. In the money layer, merge into "Annual sales of $600,000" Gather goals that differ in wording but mean the same Write one new wording after merging e.g. Get used to sharing job-site photos (supports no goal) e.g. Known for quick, reassuring quotes (second goal in the customer layer, too many) Move goals with no arrow in or out Do not delete cut goals. Keep them here and revisit next year Goal kept Measure Current value Year-end value Money e.g. Annual sales of $600,000 e.g. Annual sales e.g. $500,000 e.g. $600,000 Customers e.g. More people refer us e.g. New requests from referrals e.g. 2 a month e.g. 4 a month Work process e.g. Send quotes within 3 days e.g. Days to send a quote e.g. 7 days on average e.g. 3 days on average People and learning e.g. Junior staff can build quotes e.g. People who build quotes alone e.g. 2 people e.g. 5 people ⑬ List Efforts fo... e.g. Annual sales of $600,000 (the money goal f… People and learning e.g. Hold a quote workshop twice a month Customers e.g. Ask for referrals at the one-month check after a job Work process e.g. Make one quote template and have everyone use it Money e.g. Total sales from referrals each month Owner and due date Month to check th... First step Money e.g. Office lead, due end of April e.g. Start of every month e.g. Split last month's sales into referral and other Customers e.g. Sales lead, due end of June e.g. June, September, December, March e.g. Make a slip asking for referrals to hand over at the check Work process e.g. Owner, due end of May e.g. June, September, December, March e.g. Turn three common quotes into templates People and learning e.g. Field lead, due end of September e.g. September, March e.g. Next week, set the date of the first workshop → 2/4 Link the four layers ↙ 3/4 Cut goals and mea... → 4/4 Assign the efforts
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Task board contents

Thinking up goals 16 items

Set the money goal
Link the 4 layers
Trim and measure
Assign the efforts
Write one money goal
Align the 4 layers
List current efforts
Place layer goals
Link bottom to top
Write why it holds
Keep, merge, or cut
Pick a measure
Now and year-end
Efforts per goal
Set owner and date
Pick the first step

Filling in 0 items

Working on it 0 items

Checking numbers 0 items

Done 0 items

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