① Today's case and question (facilita...
② Facts stated in the case
③ Fixed constraints
④ What we don't know
⑤ Each person's view and position
⑥ Ground rules for discussion (no sin...
⑦ Judgment position on the question i...
Choose A × confident
Choose B × confident
Choose A × unsure
Choose B × unsure
⑧ One row each: reason and concern
⑩ Head count from ⑦ and the 2 group c...
⑪ Overall conclusion and open questions
⑫ Lesson each person tries at work fr...
⑬ Facilitator's review and next case
Case Study Judgme...
How to use (4 pag...
Conclusion / review
Facts / ground rules
Constraints / con...
Lessons / insights
1/4
Read the case and...
Ctrl+F / ⌘F : 2/4...
→ 2/4
2/4
Show your judgmen...
↙ 3/4
Case summary e.g. The day before a busy Saturday, a new hire of three months asks to take tomorrow off for a family matter. If they are off, the sales floor is one person short. Question (choose A or B) e.g. What would you do as department head? A: Allow the leave and cover with others B: Ask them to work this time and give another day off Flow and timing e.g. 60 minutes total. Read 10, show positions 10, group talk 25 , lessons 15 e.g. The request came the evening before e.g. The new hire has never taken leave e.g. Saturday has twice the weekday traffic Write only what the case states e.g. No part-timer can come in at short notice e.g. The floor needs at least 4 people e.g. The head is in a meeting that day too Write conditions, not your opinion e.g. How urgent the family matter is e.g. Whether others may be told why e.g. Whether they held back leave before Don't fill gaps with guesses; write unknown View
Difficulty
What they can do
New hire
e.g. It's family, so I want leave e.g. Afraid I can't stay if refused e.g. Can cover another day Teammate
e.g. My workload grows again e.g. I can't take breaks e.g. Can work 2 hours overtime Department head
e.g. Wants to value the new hire e.g. Can't tell if the floor holds e.g. Can ask to shift the meeting There is no single answer This case has no fixed answer. Either choice is fine if you can explain the reason. Compare reasons, not people Don't blame others' judgments; ask why they thought so. Hear the reasons of the minority to the end . 縦軸: Confidence (t...
e.g. Ana, Ben, Cara (names only on the note; reasons go in ⑧) e.g. Dan, Eli (those who ask to work without doubt) e.g. Fay (wants to allow it but can't decide) e.g. Gus (wants to ask but can't decide) Choice and position
Reason
Concern
Person 1
e.g. Ana: A, confident e.g. Asking the day before means a serious reason e.g. The load falls on teammates Person 2
e.g. Dan: B, confident e.g. There is a rule of at least 4 e.g. The new hire might quit Person 3
e.g. Fay: A, unsure e.g. I want to protect their trust e.g. Trouble if it happens again Person 4
Name: ____ / A or B Write the reason in one line Write the concern in one line Person 5
Name: ____ / A or B Write the reason in one line Write the concern in one line Person 6
Name: ____ / A or B Write the reason in one line Write the concern in one line Person 7
Name: ____ / A or B Write the reason in one line Write the concern in one line 3/4
Reach a conclusio...
→ 4/4
4/4
Turn it into a wo...
⑨ Pros and cons o...
Pros e.g. If we choose A: the new hire feels safe and stays e.g. If we choose B: the floor runs with 4 people as required Add one from the reasons in ⑧ (start with A or B) Cons e.g. If we choose A: teammates lose their breaks e.g. If we choose B: the new hire hesitates to ask next time Add one from the concerns in ⑧ (start with A or B) Count (A / B)
Group conclusion
Deciding reason
Group 1
e.g. A 3 / B 1 e.g. A: allow leave; the head covers breaks e.g. Lost trust rarely comes back Group 2
e.g. A 1 / B 2 e.g. B: ask to work; promise days off next week e.g. Bending the rule makes refusing harder later Overall vs. groups
e.g. Overall A 4 / B 3 e.g. Group 1 valued people, group 2 the rule e.g. Both groups worried about teammates' load Overall conclusion e.g. Allow the leave. The head shifts the meeting to cover teamm ates' breaks What to take from minority views e.g. Set a deadline for leave requests so day-before asks don't repeat Open questions e.g. When may we go below the minimum of 4? Lesson to use at ...
What to try
Trial date
Report date
Person 1
e.g. Look for cover before refusing e.g. Think of cover together when asked fo r leave e.g. Next Monday e.g. Next session Person 2
e.g. Explain the reason for the rule first e.g. Explain the minimum of 4 at the morni ng meeting e.g. This Friday e.g. Next session Person 3
e.g. See uneven load in numbers e.g. Check each team's overtime weekly e.g. End of this month e.g. Next session Person 4
Write the lesson in one line Write it as 'I will ...' __/__ __/__ Person 5
Write the lesson in one line Write it as 'I will ...' __/__ __/__ Person 6
Write the lesson in one line Write it as 'I will ...' __/__ __/__ Review of today e.g. Views split, but both groups noticed the teammates' load Next case and question e.g. For a member who misses the sales target: ask for overtime, or lower the target? Next date and owner Date: __/__ / Facilitator: ____ Start with reports on what you tried → 2/4
Show your judgmen...
↙ 3/4
Reach a conclusio...
→ 4/4
Turn it into a wo...
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