1. Your Team Rules (who, when, and wh...
2. Choosing the Channel (urgency vs. ...
Call first, then post
Post once to everyone
DM it and wait
Put it in the channel
3. Opening Lines by Situation (use th...
4. Before You Hit Send (recipients an...
5. Mistakes in How You Split and Group
6. Reading the Room on Emoji
Business Chat Eti...
How to use: 1. As...
Where you are hea...
Rules you set
Where you got stuck
What you learned
Where you want to be in two weeks No more freezing before you send. Pick the cha nnel in three seconds and fill in a template. Confirmed with a senior teammate 1. All-hands mentions are for outages and same -day schedule changes only 2. Work hours are 9 to 5, and anything later c ounts as the next business day 3. An emoji reaction is a fine substitute for… Still undecided - Does a note to the director go by chat, or d oes it need email? - Do requests to another team go by DM, channe l, or email? What the team actually does Channel posts come back in about two hours, DM s in twenty minutes Requests with the ask and the deadline on line one come back faster 縦軸: Urgency (top ...
A one-to-one item that needs a decision within thirty minutes. Call first, then leave what you agreed in a three-line DM. An item that meets the all-hands rule from section 1. Post it a single time, and keep every up date in the same thread. You only need one person to confirm. Assume it will not come back right away, say when you nee d it by, and switch to other work while you wait. Notes and status updates that people only need to read. Leave it in the channel and skip the i ndividual mentions. Making a request
Asking for input
Sharing an update
Following up
Opening line
Quick ask - could you review the quote? Anything back by 5 p.m. on the 25th would help. I could use a second opinion. I am torn be tween option A and option B. Do you have ten minutes today? Sharing for visibility, no reply needed. Here are the decisions from today's call w ith Acme. Following up on the quote I asked about on the 18th. Even a rough sense of when you can look at it would help. Always include
The deadline (date and time) What done looks like (who gets what) A past example to work from The options and the one you favor, with yo ur reasoning When you need the decision by How far you want them to weigh in Whether a reply is needed (say so if it is not) Who actually needs to read it The date, if there is a deadline The date you first asked Your deadline, and what breaks if it slips A fallback (tomorrow morning still works) Common mistakes
Sending ASAP and nothing else. Nobody knows the deadline, so you end up w aiting. Opening with Got a minute? and stopping th ere. They brace for bad news while they wait. Dropping a link to the notes with no messa ge. Nobody knows what was decided, so nobody o pens it. Sending Any update? and nothing else. It reads as blame, and the next ask gets h arder. Reread the recipient before you send. When in doubt, go direct If you finish writing after hours, schedule it for the next mo rning Never put judgments about people in writing. Say it face to fa ce Firing off five one-line messages and five notifications Packing five requests into one long message and getting an ans wer to the first Continuing a new topic in an old thread so nobody can find it later Pasting a screenshot without saying what to look at Skip them on a first message to a client or a director Matching how many the other person uses is the safest bet A thumbs-up or a check reads more clearly than a face Never add them to an apology or a no 7. Retrospective ...
Keep (what to continue) When I cannot answer yet, I reply first with I will come back to you by five Putting the ask and the deadline on line one cut the follow-u p questions Problem (what did not work) I talked myself into urgent three times and sent after hours instead of scheduling The pre-send check is the first thing I skip when I am rushed Try (what to test next) Stop DMing other teams and post in their channel instead Cut the check from three items down to one, the recipient
ドラッグで移動・ホイールで拡大縮小
